July 29, 2020

Protect Yourself From Tech Support Scams

Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. 

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Hi sam9841

You should see the drivers you need here:

http://esupport.sony.com/US/perl/swu-list.pl?mdl=VGN-FZ240E

Hope this helps!

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Hello sam9841, welcome.

If you look on Sony's website and are unable to find a 64-bit driver for Windows 7, then you have the following options:

1. Try and see if there is a 64-bit driver available for either XP 64-bit or Vista 64-bit, for that model of laptop. If there is, there is a good chance you can install it (either through Device Manager or through an installer, if Sony distributes one - most do)

2. If that does not work, see if there is a very similar model in the same series that has a 64-bit driver. Though it is rare, sometimes you can find one that works

3. Try and find out who the manufacturer of the webcam is - Sony MAY not make the actual webcam (like how Dell uses Western Digital hard drives in their PCs). You may have luck if you contact them

4. Last, and probably least - get an external USB webcam (OR) format and re-install a 32-bit version of Windows

Let us know!

Thanks!

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