July 29, 2020

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HI there,

I have an HP Envy with Windows 10 and can't seem to get my webcam / camera to work.

It is not listed on the Device Manager list.

Thanks for the help.
JP

Hey JP, Ive noticed there are a few driver issues with windows 10 not picking the driver up nor windows update.

If you go to 

https://www.catalog.update.microsoft.com/Search.aspx?q=+HP+Envy

You should find a driver in there that will help.

Few points to not, In Device manager, select view show hidden devices, is it showing now but transparent? 

If so get the details of hardware ID from it such as this

You may also be able to search the catalogue using the first part from VID_045E&PID_0294 to identify your exact driver in their database otherwise you need check package details 

like so

If you find the correct one extract the cab. right click the inf. select install and it should then appear in device manager, at this point you should restart your system

Really hope this helps. I've had to use it twice myself to get devices to pick up, kind regards

Mark

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Hi there - I did this and now it's gone from the device list altogether.

How do I get it back?

I've restarted.

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HI Mark;

Unfortunately? I did what was first suggested and I even reinstalled the app (after removing it) and still get the same error message - but now I can't see the device on my device manager list - even with the "hidden" ones showing.

Jacqui

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Hi there - I did this and now it's gone from the device list altogether.

How do I get it back?

I've restarted.

Can you give me the model of your laptop please. Ill get the driver for you, in the meantime you may still have a compatible HP driver in your INF folder. 

Open Device Manager click action, then click add legacy hardware, from the list select cameras and see if the HP range is in there.