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HP PCs - HP 3D DriveGuard Is Displayed as an Unknown Device (ACPI\HPQ0004 or ACPI\HPQ6007) After Upgrade to Windows 10 Has Completed
After an upgrade from Windows 7, 8 or 8.1 to Windows 10 is completed, the HP 3D DriveGuard driver is displayed as an unknown device. Device Manager displays an exclamation mark (yellow bang) indicating there is a problem with the driver.
Figure : Hardware ID Properties for ACPI\HPQ0004
Figure : Hardware ID Properties for ACPI\HPQ6007
Install ProtectSmart software
To resolve this issue, download and install the appropriate version of HP ProtectSmart for your model.
SoftPaq SP61037 is intended for computers displaying the hardware ID ACPI\HPQ0004 in Device Manager. Computers displaying this hardware ID should download and install SP61037.
| SoftPaq Description | Release Notes | Download SoftPaq |
| HP ProtectSmart Hard Drive Protection Version: 4.2.9.1 Revision: A |
SoftPaq SP92476 is intended for computers displaying the hardware ID ACPI\HPQ6007 in Device Manager. Computers displaying this hardware ID should download and install SP92476.
| SoftPaq Description | Release Notes | Download SoftPaq |
| HP ProtectSmart Hard Drive Protection Version: 7.0.4.1 Revision: A |
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