Hi @JLR5

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are unable to print.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

·         When was the last time the printer was working fine?

·         Are you getting any error message when trying to print?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to install the windows built in drivers and check if it helps.

1. Search Windows for devices, and then click Devices and Printers in the list of results.

2. Click Add a printer.

   Figure : Clicking Add a printer

   

3. Click Add a local printer.

   Figure : Selecting Add a local printer

   

4. Select Use an existing port (USB001: Virtual printer port for USB), and then click Next.

5. Click Windows Update, and then wait for the print drivers to update.

6. Click HP, Hewlett-Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

7. Click Next, and then follow the on-screen instructions to install the driver.

8. Disconnect the printer USB cable from the computer, and then reconnect the cable. You can now use your printer.

Let me know how it goes and you have a good day ahead.

Take care!

Cheers!