July 29, 2020

Protect Yourself From Tech Support Scams

Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. 

New computers that come preinstalled with Windows 7 often have what is called a recovery partition. This is used to reinstall the operating system in the event of a system crash. To access it, you will need to boot into when you start your computer by pressing a function key. This can be either F1, F2, F9, F10, F11, F12 or even DEL or Tab key. Consult the owners manual that came with your PC for instructions about how to reinstall Windows.

This is how the recovery partition is accessed for the most popular makes..

For Acer, press and hold ALT + F10 as soon as you see the logo

or

Download the corresponding edition of Windows 7 you have a license for from the following link. You can identify the edition on COA sticker attached to your machine, with at bottom or battery compartment (laptop) or top/side if its a desktop computer.

COA Certificate of Authenticity:

http://www.microsoft.com/howtotell/content.aspx?pg=coa

What is the Windows Certificate of Authenticity?

http://windows.microsoft.com/en-US/windows7/What-is-the-Windows-Certificate-of-Authenticity

•Windows 7 Home Premium (x86) - 32 bit

•Windows 7 Home Premium (x64) - 64 bit

32 vs 64 bit

http://windows.microsoft.com/en-US/windows7/32-bit-and-64-bit-Windows-frequently-asked-questions

Is my PC running the 32-bit or 64-bit version of Windows?

http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

http://windows.microsoft.com/en-US/windows7/Installing-and-reinstalling-Windows-7

ImgBurn - In addtion to supporting the creation of CD's from .ISO files,
it supports a wide range of other image file formats, and it's free.
(BIN, CUE, DI, DVD, GI, IMG, MDS, NRG, PDI and ISO)
http://www.imgburn.com/

http://neosmart.net/wiki/display/G/Burning+ISO+Images+with+ImgBurn

Note: Always use the slowest burn speed (4x or 2x) if offered a choice.

Manufacturer drivers: Acer

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New computers that come preinstalled with Windows 7 often have what is called a recovery partition. This is used to reinstall the operating system in the event of a system crash. To access it, you will need to boot into when you start your computer by pressing a function key. This can be either F1, F2, F9, F10, F11, F12 or even DEL or Tab key. Consult the owners manual that came with your PC for instructions about how to reinstall Windows.

This is how the recovery partition is accessed for the most popular makes..

For Acer, press and hold ALT + F10 as soon as you see the logo

or

Download the corresponding edition of Windows 7 you have a license for from the following link. You can identify the edition on COA sticker attached to your machine, with at bottom or battery compartment (laptop) or top/side if its a desktop computer.

COA Certificate of Authenticity:

http://www.microsoft.com/howtotell/content.aspx?pg=coa

What is the Windows Certificate of Authenticity?

http://windows.microsoft.com/en-US/windows7/What-is-the-Windows-Certificate-of-Authenticity

•Windows 7 Home Premium (x86) - 32 bit

•Windows 7 Home Premium (x64) - 64 bit

32 vs 64 bit

http://windows.microsoft.com/en-US/windows7/32-bit-and-64-bit-Windows-frequently-asked-questions

Is my PC running the 32-bit or 64-bit version of Windows?

http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

http://windows.microsoft.com/en-US/windows7/Installing-and-reinstalling-Windows-7

ImgBurn - In addtion to supporting the creation of CD's from .ISO files,
it supports a wide range of other image file formats, and it's free.
(BIN, CUE, DI, DVD, GI, IMG, MDS, NRG, PDI and ISO)
http://www.imgburn.com/

http://neosmart.net/wiki/display/G/Burning+ISO+Images+with+ImgBurn

Note: Always use the slowest burn speed (4x or 2x) if offered a choice.

Manufacturer drivers: Acer

Did this solve your problem?

Sorry this didn't help.

Thanks for your feedback.

Did this solve your problem?

Sorry this didn't help.

Thanks for your feedback.