Protect Yourself From Tech Support Scams Learn More
July 29, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
Please download this app (minitoolbox)
https://onedrive.live.com/embed?cid=ADED6B1DB8B5BD11&resid=aded6b1db8b5bd11%2134866&authkey=AOAQ0VSFsY0sOV4Run it with "select all" checked
Upload the output to one drive or any file sharing service
It should be a single file. If you have pasted the contents you did not do it correctly
Put a link to them in your next post
Please type each of these into an elevated command prompt after you have run the above and saved the file
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
NETSH winsock reset catalog
NETSH int ipv4 reset reset.log
NETSH int ipv6 reset reset.log
Exit
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/
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Here are the results from the next computer that had this issue that came across my desk.
MiniToolBox by Farbar Version: 30-11-2014
Ran by Jessi (administrator) on 27-02-2017 at 13:53:26
Running from "D:\"
Microsoft Windows 10 Home (X64)
Boot Mode: Normal
***************************************************************************
No Proxy Server is set.
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
set global icmpredirects=enabled
add route prefix=0.0.0.0/0 interface="Ethernet" nexthop=192.168.0.1 publish=Yes
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 15" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 16" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
add address name="Ethernet" address=192.168.6.145 mask=255.255.248.0
popd
# End of IPv4 configuration
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 68-F7-28-7E-B9-DA
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
Physical Address. . . . . . . . . : AE-D1-B8-EB-38-B9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : AC-D1-B8-EB-38-B9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::80b1:60fb:6282:aaf5%7(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.170.245(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 128766392
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-67-A8-60-68-F7-28-7E-B9-DA
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : AC-D1-B8-EB-38-BA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: fec0:0:0:ffff::1
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: fec0:0:0:ffff::1
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
4...68 f7 28 7e b9 da ......Realtek PCIe GBE Family Controller
18...ae d1 b8 eb 38 b9 ......Microsoft Wi-Fi Direct Virtual Adapter #3
7...ac d1 b8 eb 38 b9 ......Broadcom 802.11n Network Adapter
16...ac d1 b8 eb 38 ba ......Bluetooth Device (Personal Area Network)
1...........................Software Loopback Interface 1
21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
14...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 331
127.0.0.1 255.255.255.255 On-link 127.0.0.1 331
127.255.255.255 255.255.255.255 On-link 127.0.0.1 331
169.254.0.0 255.255.0.0 On-link 169.254.170.245 311
169.254.170.245 255.255.255.255 On-link 169.254.170.245 311
169.254.255.255 255.255.255.255 On-link 169.254.170.245 311
224.0.0.0 240.0.0.0 On-link 127.0.0.1 331
224.0.0.0 240.0.0.0 On-link 169.254.170.245 311
255.255.255.255 255.255.255.255 On-link 127.0.0.1 331
255.255.255.255 255.255.255.255 On-link 169.254.170.245 311
===========================================================================
Persistent Routes:
Network Address Netmask Gateway Address Metric
0.0.0.0 0.0.0.0 192.168.0.1 Default
===========================================================================
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 331 ::1/128 On-link
7 311 fe80::/64 On-link
7 311 fe80::80b1:60fb:6282:aaf5/128
On-link
1 331 ff00::/8 On-link
7 311 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================
Catalog5 02 C:\Windows\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWoW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWoW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWoW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 13 C:\Windows\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [62976] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
==================
Error: (02/27/2017 01:49:48 PM) (Source: bcc) (User: )
Description: synchronization failed >http://bcons-core-nyc.ff.avast.com:80/handle< -12
Description: synchronize - exchange FAILED -12 (1 retry)
Description: synchronization failed >http://bcons-core-nyc.ff.avast.com:80/handle< -12
Description: synchronize - exchange FAILED -12 (1 retry)
Description: Subscription licensing service failed: -2143485936
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {9240AFD2-CBDF-46E6-B34F-54C0D0CFCFF1}
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {9240AFD2-CBDF-46E6-B34F-54C0D0CFCFF1}
Description: Application or service 'AdaptiveSleepService' could not be restarted.
Description: Failed to stop service! Error code = 1062
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
Access is denied.
.
System errors:
=============
Error: (02/27/2017 01:38:53 PM) (Source: DCOM) (User: LADYGARDEI)
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
Description: The device, \Device\Harddisk1\DR1, has a bad block.
Description: The device, \Device\Harddisk1\DR1, has a bad block.
Description: The device, \Device\Harddisk1\DR1, has a bad block.
Description: The device, \Device\Harddisk1\DR1, has a bad block.
Description: The device, \Device\Harddisk1\DR1, has a bad block.
Description: The device, \Device\Harddisk1\DR1, has a bad block.
Microsoft Office Sessions:
=========================
Error: (02/27/2017 01:49:48 PM) (Source: bcc)(User: )
Description: synchronization failed >http://bcons-core-nyc.ff.avast.com:80/handle< -12
Description: synchronize - exchange FAILED -12 (1 retry)
Description: synchronization failed >http://bcons-core-nyc.ff.avast.com:80/handle< -12
Description: synchronize - exchange FAILED -12 (1 retry)
Description: Subscription licensing service failed: -2143485936
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {9240AFD2-CBDF-46E6-B34F-54C0D0CFCFF1}
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {9240AFD2-CBDF-46E6-B34F-54C0D0CFCFF1}
Description: 0C:\Program Files\ATI Technologies\ATI.ACE\a4\AdaptiveSleepService.exeAdaptiveSleepService03026217863920
Description: Failed to stop service! Error code = 1062
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
Access is denied.
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.023.20056 - Adobe Systems Incorporated)
Adobe Flash Player 24 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 24.0.0.194 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
AMD Radeon Settings (HKLM\...\WUCCCApp) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.)
AMD Settings (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
AMD Settings (x32 Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
HOW TO INSTALL WIFI DRIVER after clean install Windows 8/8.1/10
