Protect Yourself From Tech Support Scams Learn More
July 29, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.
You may try to uninstall and reinstall the USB drivers in Windows 8.1 compatibility mode and check if it helps.
Follow the steps to uninstall the USB drivers:
1. Press Windows Key + X key and click Device Manager.
2. In Device Manager, double click to expand "Universal Serial Bus controllers".
3. Right click on the Host Controller, click "Uninstall" and click "OK".
4. Select the option to Delete driver software.
5. Uninstall all items under "Universal Serial Bus controllers".
6. Restart the computer after its uninstalled.
Now download the drivers the manufacturer website and install it in Windows 8.1 compatibility mode. Follow the steps provided below to install the drivers in compatibility mode:
1. Right-click on the driver setup file and click on ‘properties’.
2. Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for “and select Windows 8.1 operating system from the drop down.
3.Click on ‘Apply’ and click ‘OK’ and run the file to install it.
Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.
Angel.
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