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July 29, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
Hi Taylor,
It would be great if you can answer the following questions:
- Did you update the driver for the keyboard?
- Are you facing any other issue with the keyboard?
I would suggest you to follow these steps and try to run the Hardware troubleshooter:
- Press Windows key + X on the keyboard.
- Click on Control panel.
- Type “Troubleshooting” without quotes in the Control panel search box.
- Click on Troubleshooting and click on View all.
- Click on Hardware and Devices troubleshooter and follow the on-screen instructions.
If the issue is not resolved, I would suggest you to manually install the drivers from the manufacturer’s website and check if it helps.
Let us know the results.
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Thanks,
All i needed to do was update the Asus ATK Package and it works great now!
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As we all know Windows OS always bring problems.
The boys of Redmond, since upgrading to W7, have failed to resolve how to adapt drivers on updating.
Ie we moving from XP to W7, W8, W8.1, and W10, and always the same problems: drivers.
It seems that is user problem, when it is not.
The problem is always Windows.
Happily, any MVP, or any employee of the Technical Service will tell identical answers:
1. Update
2. Uninstall
3. Reinstall
4. Update again
5. If this problem is not resolved, they will blame the manufacturer of your PC.
Unless you're a NASA college, you can not do it without a guide.
When will you ask for help, they will make you reinstall everything again, at the risk of collateral losing, or directly, your computer.
Some drivers could fry your computer completely forever.
For example, the BIOS drivers.
1 Never mind them.
2nd Investigate on your own.
3rd If in doubt, read the item 1 again.
A driver is a program, that tells Windows what type of components has your PC.
For example: what video card, what sound card, etc.
When updating Windows, the video card IS THE SAME (as other components of your PC).
This means Windows changed, no computer.
Therefore, you do not need new drivers, because your PC IS THE SAME.
What does Windows with drivers when upgrading?
It copy without reinstalling.
SOLUTION:
On update (for Windows 10), your former drivers are in the folder:
C: \ SWSetup \ Drivers
(I recommend that you copy into another PC, or DVD and keep)
All have their installer "setup.exe", and you can use them, in case of formatting your PC in the future.
(Right click on the Start button of Windows 10. It's at the top of the list)
In the case of the video card, it is among the first in the Device Manager.
It's called "Display Adapter" (click).
Then right click, at the driver (Intel or AMD).
Choose "Update Driver Software".
Choose "Search for driver software on your computer".
Here you have to put the folder on your DRIVER (which is dependent).
Example: C: \ SWSetup \ Drivers \ VGA_PH \ Graphics
OK.
Restart.
The driver is updated, and before restart, could operate normally control brightness.
Anyway I do not recommend using the "setup", except in the case of a clean installation (not an upgrade).
Your brightness control problem and will be solved.
If they liked it, choose this comment as best answer.
(I'm not native english speaker)
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Dear Moderator
As usual, the solution provided by you yields no result, in short Windows failed to troubleshoot this piece of anomaly. As far as Windows is concerned its a non-issue!
I wish Windows has a silent death as Nokia!
RIP Windows and windows 10
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Hello Subrat,
Thank you for keeping us updating us with the status of the issue.
I suggest you to manually update the keyboard drivers from device manager by following the steps below and check if the issue is resolved.
Press Windows logo key on the keyboard and select Device Manager.
Expand Keyboards option.
Right click on the keyboard driver and select Update option.
Follow the on-screen instructions.
After updating, close the window and check if the changes are effective.
Write back to us with the status of the issue for further assistance on the query. Your reply is most important for us to ensure we assist you accordingly.
Thank you.
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